Refund and Cancellation Policy

Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.
In case of dissatisfaction from our services, clients have the liberty to cancel their orders and request a refund from us. Our Policy for the cancellation and refund will be as follows:

Cancellation Policy

The order can be cancelled up to 24 hours, beyond that we cannot offer any refunds as the kitchen begins preparing and procuring ingredients.

Order once placed can only be cancelled within 24 hours from the placing the order, you can write to our customer support team on info@dzurtshop.com or call us on +9174260 14488.

Refund Policy

As a retailer of perishable food items, we are unable to accept returns. However, if you have any issues or complaints with your purchase, please write to our customer support team on info@dzurtshop.com or call us on +9174260 14488. We are here to help!

*We are not responsible for wrong shipping addresses or invalid addresses. Any returned items due to the wrong address being given will be charged appropriately.

Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 10 to 14 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that. If the mode of refund is by e-wallet, credit should be available within 24 hours.

How to Request a Refund

To request a refund, simply email us your order details, including the reason why you’re requesting a refund. We take customer feedback very seriously and use it to constantly improve our quality of service.